bad pratice...

Some people just need to figure out how to be decent, especially if they're in the business of after sales service...ggrhhhh...

Called the HP support number just now, and asked a simple question of how I could configure my printer (through my laptop) to get the least ink quality in order to save my *planned* new cartridge (not yet convinced to spend that much money this week)...

So, the guy on the other end took me through the drill.
You know how after you tell them your product type, they go through the windows and tell you to press this and that, asking ‘can you see this on the screen’; ‘can you see that on your screen’, etc.

Was very confused as he kept asking me to choose this and that button which didn’t exist on my screen.
So I asked him, 'Are you sure? I don’t see those options there...’
And his simple reply was ‘Oh sorry Ma’m, these options do not exist on your printer, the options I mentioned are for a different printer’
So of course my reply was ‘How could that be? I gave you my printer product type, didn’t I’
And the idiot said “Yes, but I’m using a generic tool which shows me all types, and it seems that your low-end printer does not have the features as those of the high-end types, such as so and so type’
The nerve...

Trying to be calm and decent, the only thing I could say was ‘I called you to ask what I do have, I don’t need you to tell me what features I don’t have.’

I think he got the message and could only say ‘Have a wonderful day Ma’m’
Wonderful day, my foot...


[the sales guy *for the cartridge* was pretty good...yeah, go figure...]
[Dell’s call in service is very good, even though I had some issues with my laptop *yet that was my fault, and a totally different story*]


-moenlite-
[not very amused...]